Privacy policy
At **Zeluvique**, your privacy matters to us. We are committed to handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, browse our lamp collections, or purchase products from our online store.
By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable law.
## 1. Information We Collect
We may collect the following categories of information when you visit our website or place an order.
### Personal Information
When you place an order, contact us, or interact with our store, we may collect:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order details and purchase history
- Information you provide when contacting customer support
### Payment Information
When you make a purchase, your payment is processed using the payment methods available at checkout. Our payment service providers may collect payment card or other financial information necessary to complete the transaction.
We may receive payment confirmations, transaction references, and related order information. We do not intentionally collect or store full payment card details unless specifically required and handled through an appropriate secure system.
### Technical and Usage Information
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type and device information
- Pages visited and interactions with our website
- Referral sources and browsing activity
- Approximate location derived from your IP address
### Cookies and Similar Technologies
We may use cookies and similar technologies to remember shopping cart contents, maintain essential website functions, understand visitor activity, and improve your shopping experience.
Where required by law, we will obtain consent before using non-essential cookies or tracking technologies.
## 2. How We Use Your Information
Zeluvique may use your information to:
- Process and fulfill your orders for lamps and lighting products.
- Arrange shipping and delivery.
- Process payments, returns, refunds, and cancellations.
- Send order confirmations and shipping updates.
- Respond to questions and customer service requests.
- Improve our website, products, and shopping experience.
- Maintain website security and help prevent fraud.
- Understand website performance and customer preferences.
- Send promotional communications where permitted by law.
- Comply with applicable legal, tax, accounting, and regulatory obligations.
You may opt out of promotional emails at any time by using the unsubscribe link or contacting us. You may still receive essential communications about your orders.
## 3. How We Share Your Information
We do not sell your personal information to third parties for monetary consideration. We may share relevant information with trusted service providers when necessary to operate our business, including:
**Payment processors:** To authorize and process your payments.
**Shipping providers:** To deliver your orders to the correct address.
**E-commerce and hosting providers:** To operate, maintain, and secure our online store.
**Analytics and advertising providers:** To measure website performance or support advertising, where these services are used and permitted by law.
**Professional advisers and authorities:** When necessary for legal compliance, fraud prevention, dispute resolution, or the protection of our rights.
We share only information reasonably necessary for the relevant purpose. Third-party providers may handle your information under their own privacy policies and applicable contractual or legal obligations.
## 4. Cookies and Advertising Technologies
Cookies may help our website remember your preferences, maintain shopping cart functionality, and improve website performance.
If we use analytics or advertising technologies, those services may collect information about your interaction with our website. You can manage cookies through your browser settings and any cookie preference tools available on our website.
Disabling certain cookies may affect the functionality of some store features.
Where required by applicable law, you may have the right to opt out of certain targeted advertising or tracking activities.
## 5. Data Retention
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and financial records, resolve disputes, prevent fraud, and comply with legal obligations.
Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
When information is no longer reasonably required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.
## 6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, and disclosure.
However, no online transmission or electronic storage method is completely secure. Although we work to protect your information, we cannot guarantee absolute security.
Please avoid sending sensitive payment information through email or social media messages.
## 7. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Request a copy of certain information in a portable format.
- Object to or restrict certain types of processing.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing or targeted advertising activities.
- Lodge a complaint with an appropriate privacy regulator.
To exercise an applicable right, contact us using the details in the Contact Us section. We may need to verify your identity before processing your request.
Some requests may be subject to legal exceptions or record-retention requirements.
## 8. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, or social media platforms.
These third parties operate independently and may have their own privacy policies and practices. Zeluvique is not responsible for the privacy practices of websites we do not control.
We encourage you to review the relevant third-party privacy policies before sharing information with those services.
## 9. Children's Privacy
Our online store is intended for a general shopping audience and is not directed toward children who are below the minimum age for providing consent under applicable law.
We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us improperly, please contact us so we can review the situation and take appropriate action.
## 10. International Data Transfers
Your information may be processed or stored by our service providers in the United States or other countries where those providers operate.
Where applicable, we take reasonable steps to ensure that international transfers of personal information comply with relevant data protection requirements.
## 11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website services, technology, or legal obligations.
Any revised policy will be published on this page with an updated Last Updated date. We encourage you to review this page periodically.
## 12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below.
**Business Name:** Zeluvique
**Email:** [support@zeluvique.com](mailto:support@zeluvique.com)
**Phone:** +1 308-270-5645
**Business Address:** 203 Broadway St, Sargent, NE 68874, United States
We will review your inquiry and respond as soon as reasonably possible.
**Zeluvique — Illuminate Your Style.**