Terms of service
Welcome to **Zeluvique**. These Terms & Conditions govern your access to and use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these terms. If you do not agree, please discontinue using our website.
Please read these terms carefully before making a purchase.
## 1. About Zeluvique
Zeluvique is an online store specializing in lamps, decorative lighting, and home lighting accessories.
**Business Name:** Zeluvique
**Email:** support@zeluvique.com
**Phone:** +1 308-270-5645
**Business Address:** 203 Broadway St, Sargent, NE 68874, United States
In these terms, “we,” “us,” and “our” refer to Zeluvique. “You” and “your” refer to visitors, customers, and other users of our website.
## 2. Eligibility and Website Use
By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law or that you have appropriate permission from a parent or legal guardian where required.
You agree to use our website only for lawful purposes. You must not:
- Use our website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our systems or accounts.
- Interfere with the operation or security of our website.
- Submit false, misleading, or unauthorized information.
- Copy or misuse website content for unlawful commercial purposes.
We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers, or services, subject to applicable law.
## 3. Product Information and Descriptions
We make reasonable efforts to display accurate product descriptions, images, dimensions, materials, features, and prices for our lamps and lighting products.
However, product images may appear slightly different depending on your screen, device settings, lighting conditions, or display resolution. Minor variations in color, texture, or appearance may occur.
Please review the individual product listing carefully before placing an order. Product features, bulb requirements, dimensions, electrical specifications, and included accessories may vary by item.
If a product description contains a material error, we will take appropriate steps to address the issue in accordance with applicable law.
## 4. Pricing and Availability
All product prices are displayed on our website in the currency indicated at checkout.
Prices, product availability, promotions, and offers may change without prior notice. Any change will not affect an order that has already been accepted, except where permitted by law or necessary to correct an error.
Applicable shipping fees, taxes, and other charges will be displayed at checkout where required.
If a product is unavailable after you place an order, we may contact you to discuss available options, including cancellation and a refund where appropriate.
## 5. Orders and Acceptance
When you place an order, you are submitting a request to purchase the selected products.
An automated order confirmation acknowledges receipt of your order but does not necessarily mean that we have accepted it. Order acceptance may occur when we confirm the order, begin fulfillment, or otherwise notify you, depending on our checkout process.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment problems, inventory errors, pricing errors, or suspected unauthorized purchases.
If we cancel an order after payment has been collected, we will arrange an appropriate refund where applicable.
## 6. Payment Terms
Payment must be made using an accepted payment method displayed at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments may be processed by third-party payment providers and may be subject to their own terms and privacy policies.
Orders may be delayed or canceled if payment cannot be authorized or completed.
Please refer to our Payment Policy for additional information about payment processing, failed transactions, and refunds.
## 7. Shipping and Delivery
We aim to process and ship orders within the estimated timeframes communicated on our website or during checkout.
Delivery estimates are not guaranteed unless expressly stated otherwise. Actual delivery times may be affected by carrier delays, weather, customs procedures, inventory availability, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping information. Additional charges or delays may result from incorrect or incomplete addresses.
Any applicable shipping fees and delivery conditions will be communicated during checkout or in the relevant shipping policy.
Nothing in these terms excludes delivery obligations or consumer rights that cannot legally be excluded.
## 8. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are handled in accordance with our applicable Return and Refund Policy and any mandatory consumer protection laws.
Eligibility may depend on the condition of the item, the date of delivery, the reason for the return, and other conditions stated in the relevant policy.
If a lamp arrives damaged, defective, or materially different from its description, please contact us promptly with your order details and supporting photographs where appropriate.
We will review the matter and explain the available options under our policies and applicable law.
Nothing in these terms limits any consumer rights that cannot legally be waived.
## 9. Product Safety and Proper Use
Customers are responsible for following the manufacturer's instructions and safety guidance supplied with each product.
For lamps and electrical lighting products:
- Use only compatible bulbs and accessories.
- Follow the specified voltage and wattage requirements.
- Keep products away from water unless specifically designed for wet environments.
- Do not use damaged cords, plugs, or electrical components.
- Keep lamps away from excessive heat and flammable materials.
- Follow all assembly, installation, and maintenance instructions.
Product suitability varies by model. Please check the individual listing and product instructions before use.
## 10. Promotions and Discount Codes
From time to time, Zeluvique may offer promotional prices, discount codes, or special offers.
Promotions may be subject to additional terms, including expiration dates, product exclusions, minimum purchase requirements, or limits on use.
Unless otherwise stated, promotions cannot be exchanged for cash or combined with other offers. We reserve the right to correct promotional errors and withdraw offers where permitted by law.
Any special terms displayed with a promotion will apply to that offer.
## 11. Intellectual Property
All website content, including text, logos, graphics, product descriptions, design elements, and other original materials owned by or licensed to Zeluvique, is protected by applicable intellectual property laws.
You may browse our website and use its content for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, publish, or commercially exploit protected content without prior written permission from the relevant rights holder, except where permitted by law.
Product names, images, and trademarks belonging to third parties remain the property of their respective owners.
## 12. Third-Party Services and Links
Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, and social media platforms.
We do not control all third-party services and are not responsible for their independent terms, privacy practices, or availability.
Your use of third-party services may be subject to additional terms established by those providers.
## 13. Limitation of Liability
To the extent permitted by applicable law, Zeluvique will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or inability to access it.
We do not exclude or limit liability where doing so would be unlawful, including liability that cannot legally be excluded for defective products, fraud, or other protected consumer rights.
Nothing in these terms affects any mandatory warranties or consumer protections that apply to your purchase.
## 14. Indemnification
To the extent permitted by law, you agree to be responsible for losses or reasonable costs arising directly from your unlawful use of our website, your violation of these terms, or your infringement of another person's rights.
This provision does not apply to the extent that the loss results from our own unlawful conduct or where applicable law prohibits such an obligation.
## 15. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
Please review our Privacy Policy before placing an order.
## 16. Changes to These Terms
We may revise these Terms & Conditions from time to time to reflect changes in our business, website functionality, products, or legal requirements.
Updated terms will be posted on this page with a revised Last Updated date.
Changes will apply from the effective date stated in the updated terms, subject to applicable law. Any order already accepted will remain subject to the terms applicable to that order unless otherwise required by law or agreed with you.
## 17. Governing Law
These Terms & Conditions are subject to applicable laws and regulations. Any dispute will be handled by a court or other competent authority with jurisdiction under applicable law.
Nothing in this section removes any mandatory consumer protections or legal rights available in your place of residence.
## 18. Contact Us
If you have any questions about these Terms & Conditions, our