Refund policy
At **Zeluvique**, we want you to be happy with your purchase. If you are not completely satisfied with your lamp or lighting product, our Return & Refund Policy explains how to request a return and receive a refund.
## 1. Return Window
We accept eligible return requests within **14 days of delivery**.
To qualify for a return, please contact our customer support team within 14 days of receiving your order. Returns requested after this period may not be accepted unless required by applicable law.
## 2. Return Eligibility
To be eligible for a return, products should meet the following conditions:
- The item must be unused and in its original condition.
- The product should be returned with its original packaging, accessories, and included components where possible.
- Proof of purchase or an order number must be provided.
- The return request must be submitted within the 14-day return window.
Please contact us before sending any item back. Unauthorized returns may experience processing delays.
Items that are damaged, defective, or incorrectly delivered will be reviewed separately in accordance with applicable consumer protection laws.
## 3. How to Request a Return
To initiate a return, follow these steps:
1. Email **support@zeluvique.com** within 14 days of delivery.
2. Include your order number, the product name, and the reason for the return.
3. If the item is damaged or defective, include clear photographs where possible.
4. Wait for our instructions and return authorization before shipping the product.
Our support team will review your request and explain the next steps.
## 4. Refund Policy
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed within **3 business days** of approval.
Refunds will generally be issued to the original payment method where possible. The time it takes for the funds to appear in your account depends on your bank or payment provider.
Shipping charges, taxes, and other fees will be handled according to the applicable order terms and consumer protection laws.
## 5. Damaged, Defective, or Incorrect Items
If your lamp arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible at **support@zeluvique.com**.
Please provide your order number, a description of the problem, and photographs of the item and packaging if available.
We will review the issue and work with you to determine an appropriate solution, which may include a replacement, return, or refund, as applicable.
Your statutory consumer rights remain unaffected.
## 6. Return Shipping Costs
For returns due to a change of mind, customers may be responsible for return shipping costs unless otherwise stated at the time of purchase or required by law.
If the return is due to a confirmed defective, damaged, or incorrectly supplied item, Zeluvique will explain the applicable return shipping arrangements in accordance with our policies and applicable law.
Please contact us before returning any product to confirm the correct procedure.
## 7. Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet been processed or shipped may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow our return procedure.
Any cancellation and refund will be handled in accordance with applicable law.
## 8. Non-Returnable Items
Certain items may not be eligible for return where permitted by law, including products that have been damaged through misuse or items returned with missing components.
Any additional exclusions will be communicated before purchase where required.
Nothing in this policy excludes returns, refunds, or other remedies that are required by applicable consumer protection laws.
## 9. Contact Us
If you have questions about returns, refunds, or cancellations, please contact us:
**Business Name:** Zeluvique
**Email:** support@zeluvique.com
**Phone:** +1 308-270-5645
**Business Address:** 203 Broadway St, Sargent, NE 68874, United States
We are here to help make your shopping experience as smooth as possible.
**Zeluvique — Illuminate Your Style.**